Small-format retail field services — at scale, under your brand.

We have installed and repaired more than 500,000 PoS devices, deployed Self-Checkouts for NCR since 2008, and executed the largest network refresh in Australia — 3,900 retail sites. Delivered nationally by directly employed Best engineers.

Areas of excellence

PoS EQUIPMENT

Lane installs, refreshes and break-fix across the full PoS stack.

SELF-CHECKOUTS

Installing Self-Checkouts for NCR since 2008.

IN-STORE NETWORKING

Store-side network handoff, switches, access points and cabling — including the largest network refresh in Australia across 3,900 retail sites.

DIGITAL SIGNAGE AND TABLETS

In-store screens, customer-facing tablets and the cabling and mounting that goes with them.

INTEGRATED SPARES

Spares pools managed and dispatched from our network of PoPs, so the engineer arrives with the part.

Why partners choose Best for retail

Stores open on time. Our engineers do not leave site until the customer has tested every device and signed off the lane — and the proof is in your hands before we leave. First-visit success is the operational standard.

OUTCOME

CERTAINTY

Fixed cost per outcome — including any after-hours or overnight premium, agreed before we dispatch. No T&M creep. No "we hit a snag" variations.

COST

CERTAINTY

OUTCOME

CERTAINTY

Fixed cost per outcome — including any after-hours or overnight premium, agreed before we dispatch. No T&M creep. No "we hit a snag" variations.

COST

CERTAINTY

Retail is unforgiving on the customer-facing standard. A directly employed Best engineer turns up briefed on your standard, under your brand. We are channel-only — your customer relationship stays yours.

EXPERIENCE

CERTAINTY

Coverage and speed

32 Points of presence · 90%+ National coverage · 24 Years in field service

NBD nationwide as standard · Same-day in Sydney, Melbourne, Brisbane · 24x7x365 available

How to buy it

Ready for store openings that do not keep you up at night?

BestCare — prepaid outcome units. NBD SLA as standard. Best for store-by-store deployments and reactive break-fix dispatch.

HyperCare — contracted managed outcomes. Monthly fee, fixed for the term. Best for managed retail estates where you have sold a customer SLA and need it backed end-to-end.

All our operations are underpinned by Bravo, our workflow and partnet portal. Lodge a lane install or break-fix dispatch, track every job in flight, download customer signoff and onsite photos as soon as the engineer leaves site, and pull consumption, SLA performance and cost reports by store or by program. Shared access across your service desk, deployment leads and account managers — included with every account.