Pre-buy a pack of BestCare units and redeem them across installation, support and break-fix — anywhere in Australia. Add sparing and logistics when the job needs it. NBD as standard. No contract. No timesheets.
How it works
PRE-BUY A PACK OF UNITS
Held in your account, ready to draw down whenever the work appears.
LODGE A JOB — NETWORKING, POS & RETAIL, OR SATELLITE
We tell you the units it consumes before we dispatch. The cost locks the moment you accept the quote.
WE DELIVER THE OUTCOME
Engineer onsite, spare in hand if needed. Fixed cost per outcome. No T&M. No surprises.
Coverage and speed
32 Points of presence · 90%+ National coverage · 24 Years in field service
NBD nationwide as standard · Same-day in Sydney, Melbourne, Brisbane · 24x7x365 available
Why partners choose BestCare
OUTCOME
CERTAINTY
Every unit buys a guaranteed outcome. We don’t leave site until the job is signed off.
COST
CERTAINTY
EXPERIENCE
CERTAINTY
A directly employed Best engineer delivers under your brand, to your standard.
Sparing and logistics included
The same prepaid units cover spare-parts dispatch, swap-outs and reverse logistics — drawn from the pack, on the jobs that need it. Quote a customer for a swap-out or a replacement-on-failure refresh without a maintenance contract, a spares pool, or a separate freight invoice.
What you get every time
• The Best Promise — Consider it Done — on every job: outcome, cost and experience certainty.
• The quote is the invoice. Quoted units are the units consumed.
• We don’t leave site until the outcome is signed off.
• Sparing and logistics drawn from the same pack — no separate freight or sparing PO.
• NBD as standard, metro and regional. Same-day where you need it.
• A Best engineer delivers under your brand. Your customer sees your team, not ours.
Bravo — your partner portal
Run BestCare from one login. Lodge jobs, track status, download customer signoff and onsite artefacts, and pull consumption and cost reports by customer, site or technology. Shared access across your team. Included with every account.
BestCare is best for
• Variable volumes — projects, ad-hoc dispatches, multi-customer rollouts.
• Committing budget without committing to a contract.
• Deployment programmes that need predictable cost on every site, however remote.
• One-off swap-out or replacement-on-failure work — sparing and logistics included, no maintenance contract behind it.
When BestCare is the right fit
Pick BestCare when the work is unpredictable but the standard isn’t. If you carry an ongoing SLA across a known fleet, HyperCare is the same delivery baked into a monthly fee.
