Tell us the sites, the equipment and the SLA you’ve sold. We deliver the outcomes you need — month after month, under your brand — for one fixed fee per site. Labour, swap-outs, spares and logistics, all inside it. No T&M. No re-billing for rework.
How HyperCare works
WE AGREE THE SCOPE
Which sites, which equipment, which SLA per site. We build the maintenance wrap: labour, break-fix, spares, swap-out and return logistics. Multi-vendor estates under one process.
ONE FIXED FEE PER SITE, FOR THE TERM
No call charges, no incidental fees, no separate sparing invoice. Rework doesn’t re-bill. Add or remove sites without a new agreement.
WE DELIVER THE OUTCOME
A Best engineer onsite with the right spare when needed, inside your SLA. Documented reporting on every site, device and dispatch — under your brand.
Coverage and speed
32 Points of presence · 90%+ National coverage · 24 Years in field service
NBD nationwide as standard · Same-day in Sydney, Melbourne, Brisbane · 24x7x365 available
Why partners choose HyperCare
OUTCOME
CERTAINTY
A Best engineer onsite with the right spare, inside the SLA you sold. We don’t leave site until it’s signed off.
COST
CERTAINTY
One fixed monthly fee per site. Labour, swap-outs, spares and logistics, all inside it. The cost is fixed for the term.
EXPERIENCE
CERTAINTY
The customer and the service management stay yours. We’re the field arm behind the curtain — under your brand, to your standard.
Built for partners delivering onsite SLAs
For partners who own the customer and the service management, and need the capability to deliver against the SLA they sold.
IT and managed-services partners with a known fleet on a service level. Put boots on the ground without a national field team or a spares warehouse.
Telco and connectivity partners extending a connection into CPE break-fix and onsite maintenance. Sell it as a renewal, a support line, or a new managed service.
How partners use HyperCare
Installation and ongoing onsite support as one service.
We project-manage the install and roll into ongoing support under one monthly fee from day one. Faster to revenue, margin protected for the term.
Contracted maintenance with sparing and logistics.
We hold the spares, manage the logistics, dispatch the engineer, swap on site and return the failed unit. You sell maintenance; we deliver it for a fixed per-site fee.
What you get every time
• The Best Promise — Consider it Done — on every engagement: outcome, cost and experience certainty.
• Labour, break-fix, spares, swap-out and return logistics — one solution, one fee.
• We absorb the field delivery risk. You keep the margin.
• We don’t leave site until the outcome is signed off. Documented reporting on every site, device and dispatch.
• The customer is yours, end to end. We don’t sell direct. We never have.
Bravo — your partner portal
Run HyperCare from one login. Raise jobs, track status, download customer signoff and onsite artefacts, and pull SLA performance and delivery reports by customer, site or device. Shared access across your team. Included with every agreement.
When HyperCare is the right fit
Pick HyperCare when you’ve sold an SLA across a known scope and need onsite delivery handled month after month — no re-priced visits, no spares pool, no field team. If the work is ad-hoc or hard to forecast, BestCare is the lighter way in, prepaid by the unit.
